FAQs About Virgin Hair – The Doll Factory

FAQs About Virgin Hair

About Hair 

Shop with confidence! No more waiting weeks for hair to be delivered from other companies only to be disappointed on the quality of it. 

At The Doll Factory, all hair is made by high quality 100% unprocessed virgin hair with swiss lace. Everything is 100% hand sewn and hair strands laced in each hole one by one. All styles and lengths are different prices. Virgin hair can last 2-3 years after proper care and protection. All lace frontals have pre-plucked baby hair. We even have a workshop that customizes wigs for our customers everyday.To customize bundles into a wig please email the request to support@shopdollfactory.com with the color and length. Send a picture of how you would like the wig. Bleaching knots are $105 please add to cart for the service. Customizing must be requested before order is processed.

Delivery & Shipping

SHIPPING IS FREE for hair orders. Orders ship out within 1-2 days after received payment .

Delivery Time: 

USA: 3-5 business days, Other Countries: 5-8 business days. 

The local shipper delivers package on business days ( Mon. - Fri.), to ensure safe delivery of your parcel, it is best for you to choose a shipping address where you can receive package on a business day. It's best to keep your phone open during estimated time of arrival, because shipper might contact you via phone. 

The shipping service we used is required to have the customer's signature for a successful delivery. So please make sure that you or your authorized person is at the shipping address. If we shipped to your shipping address and have a signature file, we do not take responsibility once the package is lost or stolen. 

Return Policy 

Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us by email support@shopdollfactory.com .The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, and still, have the original package & gifts attached.  We are happy to issue you a refund in the form of a credit.



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