Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone.
We accept the following forms of payment:
- American Express
Shopping on our site is safe and secure.
Yes when items are back in stock, we will send an email only if you ask to be notified.
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after it has been processed.
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. More info here https://shopdollfactory.com/pages/shipping-and-delivery
Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.
I cannot find the answers to my questions, how do I reach customer service?
Contact us via email to firstname.lastname@example.org